On 12/21/06, Duncan G wrote:
Thanks for your message. I must say I'm very impressed, both with the bike and with your service. I bought this bike as a leaving present for a member of staff, but I'm so impressed that I'm thinking of purchasing one for myself.
I was slightly concerned that the bike was delayed in transit, so I called yesterday. It was fantastic that a real person immediately answered (no terrible automated menus) and was genuinely concerned about my query, quickly finding out what had happened (nothing -- it arrived minutes later). This kind of service makes all the difference -- well done.
The bike itself was much better built than I expected for the price, and I noticed that there were a few little extras that I hadn't ordered, a nice surprise. It was easy to assemble, and looks fantastic, almost beautiful. The level of detail is great, I love the adjustable wheel magnet, and the little loops for setting the "parking brake".
Best of luck with the business!
regards,
Duncan G.
London